FAQ
Welcome to our Frequently Asked Questions (FAQ) page.
If you do not find your answer, please Contact Us.
Q1: I ordered something, when will it ship and when will it arrive?
A: For pre-orders read HERE, otherwise your order ships asap! Once kits are shipped out you’ll get an email with the track number. Once the carrier picks it up it’s out of my hands and that’s about all the help I can be. First class international shipping may take weeks to arrive and if customs put a hold on it, it may be even longer, again I can’t help much if that happens. Pri mail international is way more expensive, but if you need it right away, use that service.
Q2: When/Where can I get the (INSERT NAME HERE) kit?
A: All kits are sold in the shop, here.
If it says 0 in stock, i’m sold out, please don’t email and ask if I still have some or when more will become available.
This also means it’s not available for pre-order.
When there are updates they are posted to twitter and main page blog area, sometimes to my YT channel as well, and also on the pre order details page.
Updates include what is happening with pre orders, when pre orders will start again, when I will have inventory again, etc.
I’ve added a stock notification app to the site so you just put in your email address and you will be alerted when the product has stock again.
Also, I have been selling pre-modded consoles here.
Q3: Do you ship to (INSERT NAME HERE)?
A: Yes, we ship world wide!
All packages will have tracking as well!
Q4: Why didn’t I get an email from your site saying order is complete?
A: The order isn’t complete until I ship the kit. At that time i’ll complete the order and an email will be sent to you.
Q5: Do you plan to do HDMI mods on any other systems? Snes, TG16, Jaguar, etc?
A: I get this a LOT! First off, I don’t make the Hi-Def or UltraHDMI kits, Kevin isn’t likely to do more kits like the hi-def nes as other ppl have already made kits for consoles that it can be done on and are viable, I.E. not going to do one for coleco even though it can be done as not enough kits would sell to be worth while. The rest can’t be done as the signals are harder to tap in to, I.E. SNES. This is where the Zimba3K comes in, it will do most of the vintage systems at 1080p etc.
Q6: Will you do mod or repair work for me?
A: No, but I maintain a list of people I trust to do good work, here is the MODDERS LIST!
Q7: Will you make an exception for me?
A: No I won’t, sorry!
Q8: Can I put you on a wait list?
A: I don’t do wait lists.
Q9: Do you have a spare part for **** console? I need it to fix mine.
A: No, I don’t sell parts, I keep them for repairs on my consoles, sorry…
Q10: Is this FAQ up to date?
A: Yes, ppl actually ask me this, but YES it’s up to date!
Q11: Why did you ignore my email or just reply with a link to this page?
A: Most likely because your question was answered here. Sorry, but I get a lot of the same questions or ‘help me’ requests for stuff i’ve already covered in YouTube vids and no one pays me to just answer emails… Hope you understand!
Q12: My address changed what do I do?
A: Email me with the order number and new address and i’ll take care of it!
Q13: What is the cancellation/order change policy?
We will do a refund minus a %5 fee or $2, whichever is higher, to cover the cost of fees that cannot be refunded from paypal and credit cards as well as the extra administration work on Jason’s end.